Refund policy

 

HOW to submit a claim DOA and Cancled an order 
Warranty DOA after 2 hours confirmed delivery or guarantee will automatically be voided.

Please take a short video and clear photo of any dead or wrong fish in an UNOPENED BAG and
Sending to email jimmygoldfish@yahoo.com 
Please include your full name and phone numbers . 
We will not assume responsibility for fish killed as a result of the customer not being available to accept the delivery on the first attempt. You should be home to accept your package on arrival.

Contact us as soon as possible. IN ORDER FOR US TO HONOR A DOA OR WRONG FISH CLAIM, YOU MUST CONTACT US WITHIN 2 HOURS OF THE PACKAGE BEING DELIVERED (WE WILL USE THE TIME PROVIDED BY THE CARRIER ON THE TRACKING). 

Cancelled orders will incur a 15% restocking fee. Store credit only for DOA.
From there, we will issue credit towards a future purchase, SHIPPING IS NON REFUNDABLE. Buyer is responsible for the shipping of any replacement fish. We work very hard to make sure that you receive your fish alive , healthy we want your fish to have a long, happy life in your tank, however it has to make financial sense for us in the end.

Thanks you ! And thanks you for supporting our small business!


Jimmy Goldfish