Shipping policy

Updated Shipping Policy for Jimmy Goldfish Online Store

At Jimmy Goldfish, the health and well-being of our goldfish is our top priority. Each goldfish undergoes a thorough quarantine process in our facility, and we recommend continuing this process once you receive them.

Our goldfish are fasted for 3 days before shipping to ensure safe travel. Deliveries are conducted through UPS Next Day Air or FedEx Overnight services.

Carriers no longer guarantee this, and delivery may extend until the end of the day.

Shipping Charges:

Shipping costs vary based on your location and the number of live fish in your order, and these will be calculated at checkout:

• UPS and FedEx 2-day shipping starts at $30.
• UPS and FedEx Overnight starts at $45.

Note: These charges are applicable only to goldfish, not fish food.

Canada Shipping:

Shipping to Canada generally takes 1-2 days, even with our mandatory Overnight service. Delivery times may vary based on clearance from the Canadian Border Agency. Rest assured, our expert packaging ensures the fish remain safe and comfortable in the bag for over two days. We've got it covered!

• FedEx International Priority.
• e-sign is required, document (easy process): IMPORTER'S DECLARATION OF OWNERSHIP FOR PET AQUATIC ANIMALS
  
• Shipping cost is already including all tax, custom clearance fee.

Selecting a Specific Delivery Date:

1. With Next Day Air, you can select a specific delivery date.
2. For 2-day shipping, shipping begins on Monday, so the earliest delivery is on Wednesday.
3. You can choose a delivery date, with a maximum holding period of 2 weeks at our facility. If a fish order is cancelled during this holding period, a cancellation fee will be incurred. Please refer to our cancellation policy for further details.

Shipping occurs from Monday through Wednesday, excluding holidays. Please ensure that someone is available to move your delivery indoors promptly upon arrival.

We currently ship from Nebraska, USA to all locations within the U.S., including Alaska and Hawaii, with door-to-door delivery for your convenience. Shipping to Canada will be available soon.

For our Hawaiian customers, it's essential to obtain import permits from any Hawaii Department of Agriculture Plant Quarantine Branch Office and email them to jimmygoldfish@yahoo.com. We cannot make exceptions to this requirement. Shipping costs are non-refundable.

Thank you for your understanding and cooperation.

Best,

Jimmy Goldfish